A little clarity.
Before & after.

An edit of sculptural home objects: ceramic vessels, stone bookends, trays, candlesticks and incense holders. Each product page describes the particular item offered.

Measure the surface and available height before ordering. Compare those measurements with the dimensions on the product page; a paper outline is useful for checking a footprint.

Available product measurements are shown in metric and US units. Use the measurements for your selected product, not the apparent scale of a styled photograph.

Email customer care with the product name and the measurement you need. Please check before ordering rather than estimating from the photograph.

The selected finish and configuration are named in the product details. Photographs illustrate that configuration; an alternative seen elsewhere is not automatically an available option.

Only the contents listed on the product page are included. Flowers, books, candles, jewellery, furniture and other styling props are excluded unless expressly listed.

Check the included-pieces information for the particular bookend. Do not assume every bookend listing includes two pieces.

Natural veining, pores and markings can vary. The listed material and selected finish remain the reference; individual natural patterns are not identical.

Lighting, screen settings and natural material variation can affect appearance. If a precise match matters, ask us about the finish before ordering.

Do not assume an object is suitable for rain, frost or prolonged sunlight. Unless its listing expressly states outdoor suitability, choose it for indoor display.

Do not use a decorative tray or vessel for direct food contact unless its product description expressly confirms that use.

Only the options shown as available on the product page can be ordered. Contact us about a requirement before purchase; custom production is not promised.

Yes. Send customer care the product names and the dimensions of your intended space. We can help clarify listed materials, contents and proportions.

Choose an available object, add it to your bag and review the quantity and price. Continue to checkout, enter your details and review the final total before paying.

An account is not required to add products to your bag and use checkout. Keep the order reference and use the same email address when contacting us about that order.

An order is confirmed after payment has been successfully processed. An open checkout or an item in your bag does not by itself confirm a purchase.

Whop processes payments for our store. Your purchase remains for the Tate Harwood items shown in your bag; review the order total before authorising payment.

Use one of the payment methods displayed in the secure checkout for your transaction. Availability may depend on the device, location and payment provider.

Store prices are in US dollars. If your account uses another currency, your bank or payment provider may apply its own conversion and fees.

Applicable sales tax is calculated and displayed at checkout before payment. Review the final total, including shipping and tax, before confirming.

Check the details and any request from your bank. If you are unsure whether payment completed, check for confirmation and contact support before making another attempt.

Contact us with the email used at checkout and the approximate purchase time. Do not send full card details, card security codes or banking passwords.

Yes. Review and adjust your bag before continuing to payment. If you have already paid, contact support promptly so we can check the order status.

Email support as soon as possible with your order reference. We will check whether processing or dispatch can still be stopped; cancellation is not guaranteed after dispatch.

Contact customer care immediately with your order reference and the correction. Once an order has been dispatched, changes may no longer be possible.

Send both order references, if available, to customer care. We will check the records before advising what can be cancelled or returned.

Our published delivery service covers supported addresses in the United States. If you are unsure about a particular destination, ask customer care before placing an order.

Standard shipping is $5.99 per order. The shipping charge is shown at checkout before payment.

Orders are dispatched from China. Our Washington, DC correspondence address is not the dispatch warehouse.

The published handling estimate is 0–1 calendar days, with order processing Monday through Friday. The order cutoff is 3:00pm Eastern Time.

The published transit estimate is 2–8 calendar days after dispatch. Delivery estimates are not a guarantee of a specific arrival date.

The current published estimate combines 0–1 days of handling with 2–8 days of transit: approximately 2–9 calendar days. See the Shipping policy for the applicable processing schedule.

Orders after 3:00pm Eastern Time, or outside Monday–Friday processing hours, enter the next available processing window.

Import duties are included under our published shipping terms. If a carrier asks for an unexpected import payment, contact customer care with the notice.

Open Track My Order and use the complete order reference from your confirmation. Use the email address entered at checkout for any secure access request.

A tracking record can exist before the carrier records its first movement. Check again for updates and contact support if the order exceeds the published estimate.

Contact customer care with your order reference and the latest tracking information. We will investigate the status and explain the next available step.

Check the delivery location, building reception and anyone who may have accepted it. If it remains missing, contact us with the order reference so we can investigate.

Contact support promptly. If a paid order cannot be served, we will arrange a full refund rather than dispatch it to an unsupported address.

Request an eligible return within 30 calendar days of delivery. Contact customer care before sending the parcel.

Email support@tateharwood.com with your order reference, the item and the reason for return. We will provide authorisation and the correct receiving address.

Eligible items must be new or lightly used, clean, complete and free from damage caused after delivery. Keep included components together.

A change-of-mind return may be eligible under the 30-day policy if the item meets the stated condition requirements. Request authorisation first.

The customer pays return postage for an eligible change-of-mind return. Contact us for the correct destination before purchasing a shipping label.

Contact customer care with the order reference and a description of the damage. Clear photos of the item and packaging help us assess it; contact us even if photographs are unavailable.

Send the order reference and details of what arrived. We cover the applicable return shipping when the issue is an incorrect or damaged item.

Send the item within 14 days of return approval, following the instructions provided by customer care.

No. It is a correspondence address. Returns may go to a different receiving location; always obtain the authorised return address first.

Yes. Keep your shipping receipt and tracking details so the parcel can be followed until it reaches the receiving location.

After an eligible return is received, we process the refund decision within five business days.

After processing, your payment provider or bank may take up to ten additional business days to post the refund.

After the stated processing and bank windows, contact support with the order reference. We will check the refund record and help you follow up.

Start with a soft, dry cloth and follow any product-specific instructions. Avoid abrasive cleaners and acidic products that may damage the surface.

Use a soft cloth and handle carefully. Do not assume an item is dishwasher-safe, microwave-safe or heat-resistant unless the product page expressly confirms it.

Do not assume every decorative vessel has been tested for water retention. Check the product details or ask customer care before using it with fresh flowers and water.

Keep it away from prolonged moisture and direct heat. Dust gently, and check product-specific advice before applying cleaners or conditioners.

Use a suitable protective layer where needed and lift objects rather than sliding them. Take extra care with heavy stone and delicate polished surfaces.

Place them on a stable, heat-resistant surface away from flammable items. Use a suitable candle, never leave a flame unattended, and keep it away from children and pets.

Use a stable, heat-resistant surface with ventilation and keep combustible materials clear. Never leave burning incense unattended; allow ash and components to cool before handling.

Check the included-pieces list on the product page. Candles and incense shown for styling are not included unless the listing explicitly says they are.

Email support@tateharwood.com for product questions, orders, delivery or returns. Include an order reference when your question concerns an existing purchase.

Monday through Friday, 8:00am to 5:00pm Eastern Time. Our usual response time is within one business day.

Customer care is provided by email. This lets us keep product details, order references and any photographs together in one conversation.

Include the product name or order reference, the email used at checkout and a clear description of the question. Never send complete payment-card details or passwords.

Use the Shipping, Returns, Privacy and Terms links in the footer. These pages provide the full operating terms; contact us if any detail needs clarification.